Shipping Policy
KLVS ENTERPRISES

         Our Shipping offers the lowest shipping cost across all online platforms in India. We have tied up with multiple Logistics Partners who pick up the product from your location and deliver it straight to the customer.

With such low delivery charges, you can receive orders from all over India and focus more on selling your products online than handling the stress of shipping and logistics all by yourself.
 

Shipping Timeline  
     

         The orders must be shipped within 2-3 days from the date of receiving the order within the agreed time provided by you (also known as Service Level Agreement or SLA). You can check the status of your order and the days left for dispatch on the User Panel.

Delivery Timeline  
 Estimated delivery times
Smarts Shop provides estimated delivery times, but these may vary due to factors like traffic, weather, and third-party delivery partner availability. 
Additional delivery fees
Additional fees may apply for deliveries during peak hours, late at night, or in severe weather. 
Open Box Delivery
This free service allows customers to inspect the product at the time of delivery and return it if it's damaged, incorrect, or missing accessories.

Return Policy

        Customers can return the product within 7 days from the date of delivery and the shipments which weren’t delivered to the customer get converted to an RTO (Return to Origin).

Smarts Shop gives sellers all the information they need to manage their customer returns or RTOs (Return to Origin) along with details on compensation and charges levied for each return/RTO. We have best-in-class tools to help our sellers track and manage their returns, get order or product level data as well as detailed shipping tracking, payment and order history.

Return Shipping Fee

If a customer returns a product, then the seller is charged a return shipping fee based on the weight of the shipment.

If an order is not delivered to a customer and gets converted to an RTO (Return to Origin), the seller will not be charged any additional fee for shipping.

All return & RTO related charges can be tracked & managed using different tools that are provided to Smarts Shop sellers.

Please note that for some exceptional cases, the return shipping fees can be waived off.

No Cancellation Penalty

          In order to maintain a good customer experience for customers, it is important for you to ensure that the products you have listed on Smarts Shop are in stock and available to ship. However, we understand that there could be delays that are out of your control leading to late dispatch or order cancellation. In that case, Smarts Shop will not charge any penalty to you so you can continue to sell online without any tension.

                            The fee will be refunded in Minimum 3 Days and Maximum 5 Day  
A shipping fee applies to all orders under ₹500. Add your billing and shipping addresses, review your order to know the exact charges, and click on 'Place Order.' A shipping fee depends on the order quantity and pincode.